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遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me
，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。
比如，在商店里，收款员找错了钱，你可以说：
Excuse me, I think you′ve given me the wrong change
或者 Sorry, I think this change is wrong. I gave you $20, not $10.
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在酒店里
房间的调温器坏了：
Excuse me, but there′s a problem with the heating in my room.
Sorry to bother you, but I think there′s something wrong with the
air-conditioning.
失窃了：
I′m afraid I have to make a complaint. Some money has gone missing from my
hotel room.
房间没有整理：
I′m afraid there′s a slight problem with my room – the bed hasn′t been
made.
当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。
比如对应上面对调温器的投诉：Excuse me, but there′s a problem with the heating. 或者
I′m sorry – I′ll get someone to check it for you. 或者 Sorry to hear that –
I′ll send someone up.
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Excuse me, I′m afraid …
Excuse me, there seems to be something wrong with …
There appears to be something wrong with …
Oh, I am sorry about that, I′ll…
Well, I′m afraid there is nothing we can do about it, actually.
I′m afraid there isn′t much that we can do about it.
I suggest you leave it with us, and we′ll see what can be done/we can
do.
I′m afraid the manager isn′t in at the moment. Could you call back
later?
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Excuse me, I′m afraid…
Excuse me, there seems to be something wrong with…
There appears to be something wrong with …
Oh, I am sorry about that, I′ll…
Well, I′m afraid there is nothing we can do about it, actually.
I′m afraid there isn′t much that we can do about it
I suggest you leave it with us, and we′ll see what can be done/we can
do.
I′m afraid the manager isn′t in at the moment. Could you call back
later?
A: Do you think you could keep the noise down a bit?
B: Sorry! Have I been keeping you awake?
A: Yes, and another thing—would you mind not using my toothpaste?
B: I′m sorry. I thought you didn′t mind.
A: That radio′s terribly loud. Could you turn it down a fraction?
B: Sorry! Is it disturbing you?
A: Yes, and something else—wouldn′t it be an idea to buy your own soap?
B: Sorry! I didn′t realize you felt so strongly about it. |
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发表于 2017-8-6 20:46:30