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道歉信是写信人对未尽之事向收信人表示歉意。所有道歉信都需要注意的是：解释的理由要真实而详细，态度要诚恳、语言要诚挚，从而使收信人理解，并达到最终谅解。道歉信的内容可包括：1)表示歉意并说明道歉的事因;2)解释自己的难处或苦衷;3)请求原谅或提出补救的方法。
常用套语有：
1表达歉意：There'snoexcusefor…Iforgotto….
Iamindeedverysorryfor…,butbelieveIhadnointentionto…
Hereismydeepestapologyfor...
Pleaseforgivemefor…
2解释苦衷：ThefactisthatIhad…/UnfortunatelyI…/Ihadasmallaccident…/IhavesomeurgentbusinesstodealwithMybehavioryesterdaywasinexcusable,andImusttellyouhow…
3请求原谅提出补救方法：Iwantyoutoknowhowbadlyfeelabout…andtoassureyouthatitwillnothappenagain.
Irealizethatparticular…isirreplaceable,butIhopeyouwillusetheenclosedchecktopurchaseasimilarone.
Ihopethissituationcanbemendedtoeveryone'ssatisfaction.
Icanonlyhopeyouwillforgive…onmypart.
范例1
Directions:
Youhavereceivedacomplaintletterfromyourcustomerforthemix-upoforder#:26429782.Writealettertohimto1)expressyourapology2)explainthereason3)providethesolutionandofferthecompensation.
DearMr.Bicman:
Iapologizeforthemix-upoforder#:26429782.Wehavejustimplementedanewpackagingsystemthatstillhasafewbugstobeworkedout,butwedidfixyourorderandsentitoutthismorning.Foryourtrouble,wehaveencloseda$25giftcertificatewhichcanbeusedatanyofourstores.OnceagainIwouldliketoapologizeforthemix-upinyourorderandanyinconveniencesthismayhavecausedyou. |
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发表于 2017-8-5 22:06:10