考研英语书信类作文常见类型：投诉信

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投诉信
    投投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件。写此类信件时候，应注意写信的目的不仅仅是表示不满，更重要的是让对方了解并解决你所遇到的问题。因此投诉信的内容可包括：
    1)反映问题。比如应具体说明什么质量问题，并提供确切的发票，问题的内容要明确而具体。
    2)说明由此问题所带来的不便、比如时间或精神上的损失等，内容要实事求是。
    3)提出解决方案，赔偿方法和方式等，所提出的要求要合理。
    4)结尾既要提出希望，比如要求对方尽快解决问题，同时又要为对方做出的努力表示感谢，这样对方才可能以积极的态度处理并解决你的问题。
    投诉信的语气要坚决，但注意礼貌用词，不宜过分尖锐，叙述问题时用过去时态。其常用套语有：
    引言：Iamreturning...whichIboughtfromyourstorein...(time).
    Imustcomplainabout...
    发展：Thishasputustogreatinconvenience.
    Therefore,Iamreturning...andwouldgreatlyappreciateifyoucouldreplaceit.
    结尾：Wehopethatyouwillunderstandourexpectationofthecompensationforourdamagedgoods.
    Iwouldbegratefulifthismatterwouldhaveyourimmediateattention.
    Havingbeengivenyourexcellentreputation,Iamsureyouwilldoeverythingpossibleto...
    范例：
    Directions:
    Youboughtapairoftennisbats(item#6542951)fromwebsite.Whenyoureceivedthem,youfoundtheywereusedwithdirtalloveraroundandasmalltearinthehandle.Writealettertothecustomerservicemanagerofthestoreto
    1)tellhimabouttheusedbats2)askforarefund
    DearSirorMadam:
    Ihaverecentlyorderedanewpairoftennisbats(item#6542951)fromyourwebsiteonJune21.IreceivedtheorderonJune26.Unfortunately,whenIopeneditIsawthatthebatswereused.Theyhaddirtalloveraroundandtherewasasmalltearinthehandle.MyordernumberisAF26168156.
    Toresolvetheproblem,Iwouldlikeyoutocreditmyaccountfortheamountchargedformybats,Ihavealreadywentoutandboughtanewpairatmylocalsportinggoodsstoresosendinganotherwouldresultinmehavingtwopairsofthesamebats.
    Thankyoufortakingthetimetoreadthisletter.IhavebeenasatisfiedcustomerofyourcompanyformanyyearsandthisisthefirsttimeIhaveencounteredaproblem.Ifyouneedtocontactme,youcanreachmeat(555)555-5555.
    Sincerely,
    LiMing