2012考研英语写作:投诉信和建议信格式
书信写作高分句型之投诉信和建议信投诉信
投诉信又可称为抱怨信，其主要目的是表达写信人对于某一情况的不满。人们在生活中经常会遇到一些不愉快的事情，比如消费利益受损、正常生活和工作受到干扰等等，有时写封投诉信不失为一个解决办法。
投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。
投诉信的写作策略：说明投诉问题——描述具体情况——期待解决方案。
注意事项：写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。
投诉信开头常用句式和套话
Iamwritingtocomplainabout/that...
Iamwritingtomakeacomplaintabout...
Iamwritingtoexpressmyconcern/dissatisfaction/disappointmentabout...
Ifeelbad/sorrytotroubleyoubutIamafraidIhavetomakeacomplaintabout...
Iammostreluctanttocomplain,but...
IamwrithingtoadviseyouthatIfind...unsatisfactory.
Iwishtodrawyourattentiontotheproblem/fault...thatIbought...
ItiswithgreatreluctancethatImustinformyouthat...
投诉信结尾常用句式和套话
Itrustyouwilltakemycomplainsseriouslyand...
Iwillappreciateitverymuchifyoucould...
Iwouldbeperfectlysatisfiedifyoucankindly...
Iunderstandyouwillgiveimmediateattentiontothismatter.
Iwouldliketohavethismattersettledbytheendof...
Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.
Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.
Iwouldbegratefulifyoucould...
Iwouldappreciateitifyoucould...
建议信
建议信是对收信人就某一问题提出建议和忠告。它有可能是写给某个组织或机构，就改进其服务质量提出建议或忠告;也可能是写给个人，就其人生中的某个重大决定提出自己的看法、建议和观点。考生需要注意：建议信和投诉信在某些情况下既有相同，又有不同，在改进质量的建议和忠告方面应该有很多的共通点，但如果是关于个人的重大决定就不应该用很生硬的语言了。
建议信开头常用句式和套话
Iamwritinginreplyto...
Iwouldliketosuggestthat...
Iamwritingwithmysuggestion/proposalabout...
Iamwritingtoexpressmyviewsconcerning...
Youhaveaskedmeformyadvicewithregardto...andIwilltrytomakesomeconductivesuggestions.
Youhaveaskedmeforsomeadviceonhowtoimprove...Iwilltrytogivesomeusefulsuggestions.
Youaskedforadviceconcerning(withregardto)...andIwilltrytomakesomesuggestions.
Ihavereceivedyourlettersaying...Irecommendthat...
Iamwritingtoexpressmyviewsabout...
建议信结尾常用句式和套话
Ihopethatmysuggestionsarehelpfulforyourdecisionmakinganyway.
Iwouldbemorethanhappytoseeimprovementinthisregard.
Ibelievethatyouwilltakemysuggestionsintoseriousaccount.
Pleasetakegoodconsiderationofmyadvice.Thankyou.
Iwouldbereadytodiscussthismattertofurtherdetails.
Whateveryoudecidetodo,goodluckwithyourstudies/work!
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